High Touch Servicing: A Way Out For Those At Risk of Foreclosure


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The economic recovery helped many Americans get past the foreclosure crisis. But the recovery was not equal. For people of color, who stored more of their wealth in home equity, true recovery has been slow.

What if there is a way to better support borrowers at risk of foreclosure? High-touch servicing is enhanced servicing that involves closer and more frequent contact between the mortgage servicer and the borrower.

In this webinar, we will have highly experienced housing finance professionals discuss lessons and best practices of high-touch servicing.  Prosperity Now will set the stage with findings from our report, highlighting servicing processes for several CDFIs, state housing finance agencies (HFA), and other mortgage servicers. 


  • Dan Lynch, Affiliate Mortgage Services
  • Susan Eribarne, Clinch-Powell Resource Conservation and Development Council
  • Pamela Agava, Prosperity Now
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