How to Integrate Financial Capability

Financial Capability services can be implemented in a variety of ways, ranging from basic coordination and referral of clients from one agency to another, to the building of an organizations' capacity to offer services themselves.

Referring clients to other organizations involves finding organizations that provide services your clients need, and setting up a process for referring clients to these services.

  • Example: VITA Referral and EITC Promotion- Partnerships that refer families to VITA sites to access the Earned Income Tax Credit, which can significantly boost low income families' annual income, have occurred in many settings.
  • Example: Credit Counseling and Workforce Development – In cases where an unemployed worker's low credit score is making it difficult to find employment, referrals to credit counseling agencies have helped to rectify the issue and move the person back on the pathway to earning a stable income.

Partnering with other organizations to deliver services involves deeper relationships and "shared" clients.

Building capacity in-house involves developing internal capacity to embed financial capability services into your existing services.

  • Example: Head Start Staff Providing Financial Capability Services- Pilot projects at Head Start programs in Oregon, Massachusetts and Pennsylvania are incorporating financial stability into Family Development Plans using a three-pronged strategy: conversations about financial security during home visits, financial education during classroom instruction, and classroom-based financial education for parents, all executed by the Head Start staff themselves.

To learn more, check out Building Financial Capability: A Planning Guide for Integrated Services.